Returns

We accept returns within 7 days of receiving your items. All shoes must be returned in its original condition, unworn, clean and in the shoe box. There are no refunds, a store credit will be provided and can be used at any time with no expiration. Store credits are issued for the amount spent on your item(s) and do not include shipping costs. Once your return parcel is received, please allow 1 to 3 business days after we receive your return, to process and send your store credit code via email. 

All Jewelry and special order/custom size shoes are final sale. No refunds or exchanges will be accepted. 

Please note that SybG by Sybille Guichard is not liable for missing packages that indicate as delivered by USPS, UPS or DHL. We recommend sending return parcels with tracking and confirmed signature.

Complete return request at https://sybg1.returnscenter.com/

If you have any questions or concerns regarding your order/return, please email us at sybgreturns@gmail.com